Subscription Terms

FALAVANGA SUBSCRIPTION AND PURCHASE TERMS Last updated: 6 October 2026 1. ABOUT THESE TERMS 1.1. These Subscription and Purchase Terms (the "Terms") set out the conditions for the Falavanga Premium subscription and coin (credit) purchases offered through the Falavanga mobile application and www.falavanga.com (the "Service"). The Service offers entertainment content such as coffee cup readings, tarot, astrology and birth charts. 1.2. These Terms apply together with the Terms of Use (https://www.falavanga.com/terms-of-use) and the Privacy Policy (https://www.falavanga.com/privacy-policy). By using the Service or by purchasing a subscription or coins, you accept these Terms. If you do not accept them, please do not make a purchase. 2. PARTIES AND CONTACT 2.1. The Service is provided by Yes Trade And Brokerage EOOD, registered in Bulgaria ("Falavanga", "we"). 2.2. You can contact us at destek@falavanga.com with your questions, support requests and complaints. 3. CHANGES TO THESE TERMS 3.1. We may update these Terms from time to time to comply with legislation or to reflect changes we make to the Service or to our business processes. The current text is always published on this page. 3.2. We will inform you in advance of significant changes by in-app notification or via your registered e-mail address. 3.3. Your continued use of the Service after the changes means that you accept the updated Terms. If you do not accept them, you may cancel your subscription as described in clause 8. 4. NATURE OF THE SERVICE 4.1. The fortune readings, interpretations and astrology content offered in the Service are for entertainment purposes only. They do not provide information about the future, their accuracy is not guaranteed, and they should not be relied on when making decisions on matters such as health, law or money. Some interpretations may be prepared with the support of artificial intelligence. 4.2. We provide the Service with reasonable care and skill; however, we cannot guarantee that it will be uninterrupted, error-free or always available. Interruptions and delays to the Service may occur due to maintenance, updates, security or reasons beyond our control (including internet and mobile network problems). We try to reduce the frequency and duration of interruptions to a reasonable extent. 4.3. We may add new features to the Service, and change or remove existing features. 5. WHO CAN USE THE SERVICE, YOUR ACCOUNT 5.1. You must be at least 18 years old to use the Service (Terms of Use, clause 3.1). 5.2. When you register and when you send in a fortune reading, we may ask for information such as your name, e-mail address, date, time and place of birth, relationship status, and a photo of your cup or hand. How we process this information is explained in the Privacy Policy. You may not open an account using another person's identity. 5.3. You are responsible for all transactions carried out on your account; keeping your account details secure is your responsibility. 6. FALAVANGA PREMIUM SUBSCRIPTION 6.1. Falavanga Premium is a subscription purchased for monthly or yearly periods that provides a set number of fortune readings each day for the duration of the subscription, together with other benefits. Current entitlements and prices are shown on the purchase screen. A day's unused fortune readings do not carry over to the next day. 6.2. All payments are taken by the store from which you downloaded the app (Apple App Store or Google Play, the "Store"). We do not take payments from you directly. Payments are subject to the Store's own terms; we recommend that you review these terms before starting a subscription. 6.3. Payment is charged to your Store account when you confirm the purchase. 6.4. The subscription renews automatically for the same period and at the then-current price unless auto-renewal is turned off at least 24 hours before the end of the current period. The renewal fee is charged to your Store account within the 24 hours before the end of the period. A monthly subscription renews every month on the day you subscribed, and a yearly subscription renews every year on the date you subscribed. 6.5. Whether to offer a free trial is entirely at our discretion, and this offer may be withdrawn at any time. A free trial converts into a paid subscription unless it is cancelled at least 24 hours before it ends. Any unused portion of the trial period ends when a subscription is purchased. 6.6. If subscription prices change, we and/or the Store will inform you in advance. A price increase does not apply to the period you are currently in. If you do not accept the new price, you may cancel your subscription before the next period begins; if you do not cancel, the new price applies from the next period onwards. 6.7. If the Store is unable to collect payment, your Premium benefits may be suspended until the payment is completed. 7. COIN (CREDIT) PURCHASES 7.1. Coins are credits purchased in-app as one-off purchases, each of which is used for one fortune reading. Purchased coins are added to your account; they cannot be exchanged for money or transferred to another account. 7.2. A fortune reading is deducted first from your subscription's allowance for that day, if any, then from your gift fortune readings, and finally from your coin balance. 7.3. If a coin purchase is refunded by the Store, the refunded coins are deducted from the unused coins in your account. 8. CANCELLATION OF THE SUBSCRIPTION AND REFUNDS 8.1. You can cancel your subscription at any time in your Store account settings: - Apple: Settings > [your name] > Subscriptions (https://support.apple.com/en-us/118428) - Google Play: Play Store > Profile > Payments & subscriptions > Subscriptions (https://support.google.com/googleplay/answer/7018481?hl=en) Deleting the app does not cancel your subscription. 8.2. Cancellation takes effect at the end of the current subscription period for which payment has been made; until then, you continue to have access to Premium benefits. 8.3. We do not provide refunds or credits pro rata to the remaining period for cancelled subscriptions. All refunds are made in accordance with the Store's refund terms and through the Store (Apple: https://reportaproblem.apple.com, Google Play: https://support.google.com/googleplay/answer/2479637?hl=en). 8.4. Subscriptions and coins are digital content and services credited to your account as soon as the purchase is confirmed. By confirming the purchase, you agree that they are provided immediately; refund requests are assessed in accordance with the Store's terms. 9. LICENCE AND RULES OF USE 9.1. The trademarks, software and all other intellectual property rights relating to the Service and its content belong to us or our licensors. 9.2. Provided that you comply with these Terms, we grant you a limited, non-exclusive, non-transferable and revocable right to use the Service on devices that you own or control, for personal and non-commercial purposes. 9.3. You may not rent, lend or sublicense the Service, or make it available to others without permission. Beyond ordinary use, you may not copy, modify, merge with other software, decompile or reverse engineer the Service. 9.4. You may not use the Service for unlawful purposes; use it in a way that would damage, overload or compromise the security of our systems; upload viruses or malicious software; collect data from the Service or our servers by automated means; or submit content that is insulting or that infringes the rights of third parties. 10. SUSPENSION AND TERMINATION OF YOUR ACCOUNT 10.1. If we have reasonable grounds to suspect that you have breached these Terms, we may temporarily suspend your account for the duration of our review; in that case, we will inform you to a reasonable extent. Depending on the outcome of the review, your account may be permanently closed. 10.2. If you seriously breach these Terms, we may terminate your rights immediately without refunding payments. 10.3. If we have to discontinue the Service for technical or operational reasons beyond our control, we will inform you as far in advance as possible and will work with the Store on a refund for the period you paid for but were unable to use. 10.4. You can delete your account from within the app. Deleting your account does not cancel your subscription; you must cancel the subscription separately through the Store. Unused coins and entitlements cannot be restored once the account has been deleted. 11. STORE TERMS 11.1. You access the Service through a Store. The Store's own terms of use and privacy policies also apply separately and form a separate agreement between you and the Store. On Apple devices, Apple's standard Licensed Application End User License Agreement (https://www.apple.com/legal/internet-services/itunes/dev/stdeula/) also applies. 11.2. The Stores are third parties. We have no control over, and are not responsible for, the services, applications and privacy practices they provide. 12. OUR LIABILITY 12.1. We are responsible for loss or damage you suffer that is a foreseeable result of our failure to comply with these Terms or to exercise reasonable care; we are not responsible for unforeseeable loss or damage. 12.2. We do not in any way exclude or limit our liability where it cannot be limited by law. 12.3. The Service is for personal use only. We are not responsible for loss of profit or loss of business arising from the use of the Service for commercial purposes. 12.4. If the provision of the Service is delayed by an event beyond our control, we will inform you as soon as possible and take the necessary steps to reduce its effect; in that case, we cannot be held responsible for the delay. 13. THIRD-PARTY LINKS 13.1. The Service may contain links to third-party services and sites (for example, social networks). We have no control over such content and give no assurance as to its accuracy; using these links is at your own responsibility. 14. PERSONAL DATA 14.1. We process your personal data in accordance with the applicable data protection legislation and our Privacy Policy (https://www.falavanga.com/privacy-policy). 15. COMPLAINTS 15.1. You can write to destek@falavanga.com with your complaints. 16. OTHER PROVISIONS 16.1. You may not transfer your rights and obligations under these Terms to anyone else. We may transfer our rights and obligations to another organisation; this does not affect your rights under these Terms. 16.2. If any provision of these Terms is held to be invalid, the remaining provisions remain in effect. 16.3. These Terms do not create a partnership, agency or employment relationship between the parties. 16.4. Our failure to exercise a right, or our delay in exercising it, does not mean that we have waived that right.